SUPPORT

Customer Support and Training


We know how valuable customer support and training are to individuals tasked with day-to-day operations requiring constant uptime of the platform.  In response, our well-trained customer support technicians are available for timely solutions to any issues that arise.

Our training partner, Avion Unmanned Solutions, provides a comprehensive 5 day (or accelerated 2 day for experienced pilots) classroom and hands on Eagle specific training course.

Click here for a comprehensive training outline

UAV-America offers a number of annual maintenance packages to meet your requirements – from onsite repair and maintenance, to annual inspection and tune up at the UAVA maintenance facility.  Contact us to discuss the right package for you.

“Above and beyond customer service UAV-America takes the time to help. UAV-America is great, the difference is the great support services and high quality gear.”  

 ~ CEO, Inspection services company

 

UAV-America is 100% committed to the highest level of customer service.  We will always return your call or email within 24 hours or less.

EARLY ADOPTER PROGRAM


UAVA Early Adopter Program Protects Your Investment

Who is an early adopter?

The Early Adopter Program for the Eagle XF has ended.  Thanks to all of you who participated in the program.  Your input has helped us to develop the exceptional Eagle platform while keeping your purchase up to date and flying safely. The next program will begin with the release of our Eagle X8 in late fall.

How does it work?

If structural, component or other major defects are detected in Version 1.0 of the Eagle XF during the first year of ownership by an “early adopter,” and UAV-America determines the defect will adversely affect safety or flight characteristics, then UAVA will repair or replace whatever is necessary, free of charge to “early adopters.” Who is an “early adopter”? Anyone purchasing an Eagle XF Version 1.0 on or before June 30, 2016.Early adopters will be covered by this program for the first year of ownership at no charge. The only exceptions are if your bird crashes due to pilot/operator error or improper setup, or if someone damages your Eagle XF while it is not flying, for example someone steps on it, leaves it unprotected outside, etc. The defect, for this program to apply, must occur and be discovered within 12 months of ownership by the early adopter and must be reported to UAVA in writing within 13 months of the early adopter’s purchase.

TRAINING VIDEOS

Pixhawk Firmware Installation and Configuration

 

WATCH NOW

Mission Planner Autonomous Mission Planning | Part 1

 

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Mission Planner Autonomous Mission Planning | Part 2

 

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FOR EAGLE REPAIR OR SERVICE CONTACT US

12 + 15 =

“We considered a number of drone companies, UAV America listened to the needs of our customers, they put together a package that met those requirements at the right price point, and they delivered a drone that has performed as expected. More importantly they stayed in touch via email and answered questions when problems arose. UAV America has always been there when questions or issues relating to their products arose, best support ever.”

Carlos Saboga

CEO, GALILEO INSTRUMENTS

EAGLE XF UAS SPECIFICATIONS

USEFUL LINKS

FAA UAS Site

 

REVIEW NOW

UAV-America Warranty

 

READ NOW

Eagle Operations Manual

 

Flight Manual Request

Mission Planner Download

 

CLICK HERE

Mission Planner Documentation

 

CLICK HERE

Arducopter Documentation (Flight Controller)

 

CLICK HERE
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